Refund policy
30-Day Return Policy
We want you to feel confident shopping with EVAM BABY. You may request a return within 30 days after your order is delivered.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. You will also need your order number or other proof of purchase.
How to Start a Return
Contact us at evammbaby@gmail.com before sending any item back. Please include your order number and the reason for your return.
If your return is accepted, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include clear photographs so we can review the issue and make it right.
Exceptions
For safety and hygiene reasons, used items cannot be returned. We also cannot accept returns of gift cards or personalized items. Your statutory rights are not affected.
Exchanges
The fastest way to receive a different item or colour is to request a return and, once the return is accepted, place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by applicable law. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or card provider may require additional time to process and display the refund. If more than 15 business days have passed since your refund was approved, contact us at evammbaby@gmail.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
Contact
For return or refund questions, contact us at: